Terms & Conditions

When you join coaching with me, this is what you can expect and what I ask from you in return. It keeps things clear, simple and fair for both of us.

1. Is coaching right for you?

Coaching is designed to help business owners think more clearly, make confident decisions and move their business forward.

It works best when you're willing to take action between sessions. Coaching isn't consultancy where I do the work for you, and it isn't counselling, therapy, legal advice or financial advice.

2. Coaching packages

Current monthly coaching options:

• Elite Coaching — £99/month.One 60-minute core session and a 30-minute follow-up each month.
• VIP Coaching — £69/month.One 60-minute session each month.
• Coaching Lite — £39/month.One 30-minute session each month.
• Focus Support — £29/month.Weekly inbox support for accountability and momentum.

Sprint Coaching, Quarterly Reset Sessions and other occasional offers will have their own booking terms where applicable. Coaching services can be combined into bespoke packages, such as Elite Coaching + Focus Support.

3. Payments

Payment is collected by Direct Debit as standard. Standing Order, BACS or invoice can be arranged before coaching begins. Mandates, bank payments or invoices must be set up or paid before coaching takes place.

I cancel Direct Debits when coaching ends. If you pay by Standing Order or BACS, you're responsible for cancelling future payments. Any extra payments made in error aren't refunded.

If payments fail twice in a row, or three times in six months, coaching will end.

4. Session length & format

Elite: 60 minutes plus a 30-minute follow-up. VIP: 60 minutes. Coaching Lite: 30 minutes.

Sessions are by telephone unless agreed otherwise. Coaching is designed for one business owner unless we've agreed a different arrangement in advance. Any regular attendance by additional people is by mutual agreement.

There is a 10-minute grace period for main sessions and five minutes for Elite follow-ups. After that the session is treated as missed.

5. Booking your sessions

I'll book your regular sessions via my online calendar. You'll receive calendar invitations and reminder texts, but it's your responsibility to attend.

6. Rearranging or banking sessions

Appointments may occasionally need to be rearranged by either of us. If I need to move a session because of client commitments, professional engagements, annual leave, illness or personal circumstances, I'll give you as much notice as possible and send you a link to choose a new appointment, or you tell me to bank the session.

Banked sessions:

• must be used within three months
• are used in 30-minute blocks
• are limited to two at any one time
• can't be refunded or transferred
• remain your responsibility to book using my online calendar.

I don't routinely chase clients to rearrange or use banked sessions. Any unused banked time expires after three months.

7. Cancellations, downgrades & rejoining

Monthly coaching packages have a minimum three-month term. After that, 30 days' written notice is required. Upgrades also remain in place for a minimum of three months. You're welcome to rejoin later if I have availability.

8. Coaching Hub access & client benefits

Active coaching clients receive access to the Coaching Hub together with any current client benefits, communities or events included with their package. These may evolve over time. Hub access ends when coaching ends.

9. Confidentiality & notes

Sessions are confidential. Coaching notes are uploaded to your Coaching Hub if you are an Elite or VIP client.

If you do not access your coaching notes for a period of three months, I'll stop uploading them until you ask me to recommence.

Anonymous coaching themes may occasionally be used for professional development but never in a way that identifies you or your business. Notes remain my intellectual property.

10. Privacy

Personal data is handled in line with GDPR. My Privacy Policy is available on my website.

11. Questions or concerns

If something isn't working, please let me know early so we can agree the best way forward together. Questions can be sent tosheena@kapowme.com.

By joining coaching, you confirm that you've read and accepted these Terms & Conditions. If anything isn't clear, please ask before coaching begins.